1. What is the returns policy at Absolute Hardware?
We hope that you are happy with your purchase, however if you wish to return an item please follow the guidelines below.
Please inform us of your wish to return goods within 30 days of receipt and we will issue a full refund once the goods have been received.
Where possible, please return all items in the original packaging, you should securely package all items as refunds cannot be given to any items lost or damaged on their return to us. This is particularly important with paint, the packaging that the item was despatched with may not be suitable for a return journey to us.
1 Church Street
2. How Do I return my order?
Please follow the process below for returning your parcel to us:
3. How much does it cost to return an item?
We are unable to provide free returns, an unwanted item/order would have to be returned at your own cost.
We are able to provide an exchange of goods for no extra charge. To do this please call us on 0121 379 8020 to place the order for your exchange, we will then charge you one flat fee of £4.99 for delivery and collection of the items you wish to return. Once we receive the unwanted items back we shall refund you in full for those items.
4. My item is faulty what should I do?
5. When will I receive my refund?
For a standard return a refund will be processed within 2-3 days of its receipt, please allow 3 days for the refund to reach your bank
For faulty items please allow 3-7 days for the inspection and agreement of the refund. If we feel this may take longer we will keep in touch with you.
For further information please see our terms & conditions or call us on 0121 379 8020.