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Returns Policy

Returns

1. What is the returns policy at Absolute Hardware?

This Returns Policy should be read in accordance with our standard Terms & Conditions, which also govern how you interact with us.  If there are any conflicts between this policy and the terms and conditions, the latter take precendence.

We hope that you are happy with your purchase, however if you wish to return an item please follow the guidelines below.

You have up to 30 days from the date you have recieved your goods to return the goods to us and we will issue a full refund once the goods have been received. Please notify us firstly by email sales@absolutehardware.co.uk, or give us a call on 0121 728 9789.

Where possible, please return all items in the original packaging.  You should securely package all items, as refunds cannot be made in respect of items lost or damaged on their return to us.  This is particularly important with paint, the packaging that the item was despatched with may not be suitable for a return journey to us.

Returns Address:
Absolute Hardware
1 Church Street 
Stourbridge
DY8 1LT

Other correspandance:
All other correspondance must be sent to our registered office, 32 Redlake Drive, Pedmore, Stourbridge, West Midlands, England, DY9 0RX


2. How Do I return my order?

Please follow the process below for returning your parcel to us:

  • Please Contact us by phone 0121 728 9789 or email sales@absolutehardware.co.uk in the first instance to advise of a return, this is then added to your account so we know to expect it.
  • Repackage the items as securely as possible and where possible in the original packaging.
  • We advise returning the parcel using a recorded delivery option, as returns that do not reach us will not be refunded.
  • We do not accept returns in person, please use a courier to return your goods.
  • Keep your certificate of postage safe as you will need this as your proof of return should the item be lost.


3. How much does it cost to return an item?

We are unable to provide free returns.  An unwanted item/order would have to be returned at your own cost.


4. My item is faulty what should I do?

  • If you receive a faulty item and would like a refund, please send us an email advising us of your order number this can be found on the packing note that was with your order or on the order confirmation received when you placed the order.  Please also confirm product code and name of the faulty item and also a brief description of the fault
  • Depending on the item or the fault we may collect from you, on occasion we will ask you to return the item. When inspected and confirmed faulty the return postage cost will be refunded to you.
  • If the item is deemed not faulty, or has a fault arising from misuse you will be liable for the return postage cost.
     

5. When will I receive my refund?

For a standard return a refund will be processed within 2-3 days of its receipt, please allow 3 days for the refund to reach your bank

For faulty items please allow 3-7 days for the inspection and agreement of the refund.  If we feel this may take longer we will keep in touch with you.

For further information please see our full terms & conditions or call us on 0121 728 9789.