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Privacy Policy

Privacy Policy for IAH Trading Limited, T/A Absolute Hardware

This privacy policy explains how our company, IAH Trading Limited uses the personal data we collect from you when you use our website at  We are committed to protecting your data and this policy explains your rights and how we protect your rights in accordance with data protection law.  We do not transfer your data outside the UK.


What data do we collect?

We collect the following data:

  • Personal identification information (Name, email address, phone number, Billing address and delivery address)
  • Automated interactions through use of cookies. Please see our Cookie Policy.


How do we collect your data?

You directly provide us with most of the data we collect. We collect data and process data when you:

  • Register online or place an order for any of our products or services.
  • Voluntarily complete a customer survey or provide feedback or contact us through the website or via email.
  • Via your browser’s cookies when using our website
  • If you correspond with use via telephone


How will we use your data?

We collect your data so that we can:

  • Process your order and manage your account.
  • Email you with special offers on other products and services we think you might like if you opt into our mailing list.
  • For the running of our business, such as accounting and administration.

When we process your order, we may send your data to, and also use the resulting information from, credit reference agencies to prevent fraudulent purchases, to account to HMRC for VAT, in communications with professional advisers such as accountants, solicitors, auditors and insurers and other service advisers such as IT support.


How do we store your data?

We have put in place adequate security precautions to prevent your data from being accidentally lost, stolen, used or accessed in any unauthorised way.  We limit access to your data to only those employees, agents and contractors who have a legitimate interest in processing your data for the purpose of conducting and managing our business and performing our contract with you.

We do not store any card details, but we will keep your basic information such as contact details, identity, transactional details for six years for tax purposes.  Once this period has expired, we will delete your data.



We would like to send you information about products of ours that we think you might like, as well as those of our partner companies.

If you have agreed to receive marketing, you may always opt out at a later date.

You have the right at any time to stop us from contacting you for marketing purposes or giving your data to our partner companies.

If you no longer wish to be contacted for marketing purposes, you can opt out at anytime by clicking the link at the bottom of every marketing email to unsubscribe, or by contacting us at


What are your data protection rights?

We would like to make sure you are fully aware of all of your data protection rights. Every website user is entitled to the following:

The right to access – You have the right to ask us for copies of your personal data. We may charge you a small fee for this service.

The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request us to complete the information you believe is incomplete.

The right to erasure – You have the right to request that we erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to us processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that we transfer the data that we have collected to another organisation, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email:

Call us at: 0121 728 9789

Or write to us: 1 Church Street, Stourbridge, DY8 1LT


Privacy policies of other websites

Our website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.


Changes to our privacy policy

We keep this privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 15 February 2021.


How to contact us

If you have any questions about our privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

Email us at:

Call us: 0121 728 9789

1 Church Street, Stourbridge, DY8 1LT


How to contact the appropriate authority

Should you wish to report a complaint or if you feel that we have not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office.